Terms & Conditions

Effective Date: August 19, 2026
Last Updated: August 19, 2026

These Terms & Conditions apply to Kerri Jarrett, The Hair Coach, kerrijarrett.com, thehaircoach.ca, and related websites, services, booking systems, educational offerings, digital products, physical products and online platforms operated by Kerri Jarrett (collectively, the “Websites” or “Services”).

Please read these Terms carefully before using our Websites or purchasing or booking any product or service.

By accessing our Websites, creating an account, booking a service, purchasing a product or otherwise using our Services, you agree to these Terms & Conditions and our Privacy Policy.

If you do not agree with these Terms, please do not use the Websites or Services.

1. Use of the Websites

You agree to use our Websites and Services lawfully and responsibly.

You may not:

- Use the Websites for unlawful, fraudulent or harmful purposes

- Attempt to gain unauthorized access to our systems or accounts

- Interfere with Website security or functionality

- Copy, scrape, reproduce or distribute Website content without permission

- Misrepresent your identity or provide intentionally false information

- Use our educational materials, intellectual property or proprietary systems to create, teach or sell competing materials without authorization

Individuals under the age of majority may require the involvement or consent of a parent or legal guardian to purchase products, book certain services or participate in certain programs.

2. Intellectual Property

Unless otherwise stated, the content available through our Websites and Services is owned by or licensed to Kerri Jarrett.

This may include:

- Written content

- Articles and educational materials

- Graphics and photographs

- Videos and audio

- Course materials

- Downloads and PDFs

- Worksheets and client resources

- Consultation frameworks

- Assessment systems and methodologies

- Branding, logos and design elements

- Jewelry and artistic designs

- Digital products and resources

Content is provided for your personal use unless otherwise stated.

You may not reproduce, republish, distribute, sell, license, modify, teach, upload, share or commercially exploit our content or proprietary materials without prior written permission.

Purchasing a course, resource or digital product gives you a limited personal-use licence. Ownership and intellectual-property rights are not transferred to you.

3. The Hair Coach and Trichology Services

The Hair Coach provides trichology-informed hair and scalp education, assessments, consultations and related services.

Services may include:

- Hair and scalp assessments

- Trichoscopy and scalp imaging

- Hair-loss and shedding assessments

- Hair-fibre and hair-care assessments

- Hair and scalp education

- Lifestyle and hair-care discussions

- Product and routine recommendations

- Laboratory or testing coordination where offered

- Referrals or recommendations to other professionals

- Follow-up consultations and educational support

Services and recommendations are individualized based on the information available at the time of the consultation.

Trichology Is Not Medical Diagnosis

Trichology services are not a substitute for medical diagnosis, medical treatment or emergency medical care.

Unless specifically provided by an appropriately licensed healthcare professional, our Services do not diagnose medical conditions, prescribe medications or replace care from a physician, dermatologist, registered dietitian, pharmacist or other regulated healthcare provider.

Where symptoms, history, test results or observations suggest that medical evaluation may be appropriate, you may be encouraged to consult an appropriate regulated healthcare professional.

If you have an urgent or potentially serious medical concern, seek appropriate medical care.

4. Trichoscopy, Testing and Laboratory Services

Trichoscopy, scalp imaging and other assessment tools are used to gather information and support education and assessment. They should not be interpreted as providing a medical diagnosis unless specifically performed and interpreted by a qualified healthcare provider acting within their professional scope.

Where laboratory or other testing is offered, testing may be performed or processed by independent third-party laboratories or providers.

We do not control:

- Laboratory processing times

- Testing methodologies

- Laboratory policies

- Third-party fees

- Availability of particular tests

- Errors or delays caused by third-party providers

Test results should be interpreted within their appropriate context. Depending on the findings, you may be advised to discuss results with a physician or another regulated healthcare professional.

5. Client Responsibility

The quality and usefulness of an assessment depend in part on the information provided by the client.

You agree to provide information that is accurate and complete to the best of your knowledge.

Recommendations may be affected by incomplete or inaccurate information regarding factors such as health history, medications, nutrition, lifestyle, hair-care practices, chemical services, supplements or previous treatments.

You are responsible for deciding whether to follow recommendations and for informing appropriate healthcare professionals about changes you make that may affect your health or treatment.

6. Results and No Guarantees

Hair and scalp outcomes vary considerably between individuals.

Many factors may influence hair growth, shedding, scalp health and hair quality, including genetics, age, hormones, health conditions, medications, nutrition, stress, lifestyle, environment and hair-care practices.

For this reason, we cannot guarantee:

- Hair regrowth

- Prevention of future hair loss

- A particular rate of growth

- Resolution of a scalp concern

- Specific cosmetic results

- Results from products, supplements or treatments

- Results within a particular timeframe

Recommendations are intended to support informed decision-making based on the information reasonably available at the time.

7. Appointments, Cancellations and No-Shows

Appointment policies may vary depending on the service and will be communicated at the time of booking.

Unless otherwise stated:

- Please provide at least 48 hours' notice when cancelling or rescheduling an appointment.

- Late cancellations may result in the loss of a booking fee or deposit.

- Missed appointments may be non-refundable.

- Repeated missed appointments or late cancellations may require prepayment before future bookings.

If we need to cancel or reschedule an appointment, we will make reasonable efforts to provide notice and arrange another suitable time.

8. Digital Products, Courses and Educational Programs

Digital products, downloadable materials, courses and educational resources are licensed to the purchaser for personal use unless otherwise stated.

You may not:

- Share login credentials

- Upload materials to public or shared platforms

- Reproduce or distribute course materials

- Resell digital products

- Record or redistribute protected educational content

- Use our materials to create substantially similar commercial courses, training materials or resources

Because digital products may be accessible immediately after purchase, digital purchases are generally non-refundable once accessed or downloaded, except where otherwise stated or required by applicable law.

Specific programs, memberships or courses may have additional terms disclosed at the time of purchase.

9. Coaching, Education and Business Content

Content relating to business, entrepreneurship, personal development, self-awareness or education is provided for informational and educational purposes.

We do not guarantee specific financial, business, career or personal outcomes.

Any business decisions you make remain your responsibility. Results depend on numerous factors outside our control, including individual effort, experience, market conditions, timing and execution.

Nothing on our Websites should be considered legal, accounting, tax, investment or financial advice.

10. Physical Products

Physical products may include jewelry, artwork, accessories, educational materials or other merchandise.

Product details, processing times, shipping information and applicable return conditions will be provided on the relevant product or checkout page.

Handmade and handcrafted items may have minor variations in colour, texture, shape, finish or appearance. These variations are part of the nature of handcrafted products and are not necessarily considered defects.

Custom, personalized, made-to-order or altered products may be final sale except where defective, damaged or otherwise required by applicable law.

Customers should contact us promptly if an order arrives damaged, defective or incorrect.

11. Shipping and Delivery

Shipping and delivery estimates are estimates only unless expressly guaranteed.

We are not responsible for delays caused by postal carriers, couriers, customs authorities, weather, border processing or other circumstances reasonably outside our control.

International customers are responsible for applicable customs duties, taxes, brokerage charges or import fees unless otherwise stated.

If tracking information indicates that an order was delivered but you cannot locate it, please contact us so we can assist where reasonably possible.

12. Pricing and Payments

Prices are displayed in the currency identified on the applicable Website or checkout page.

Applicable taxes, shipping charges and other fees will be displayed where required.

Payments may be processed through independent third-party payment providers. We do not intentionally store complete credit-card information on our own systems.

We reserve the right to correct genuine pricing, description or technical errors. Where an error materially affects an order already placed, we will contact you regarding available options.

13. Refunds and Returns

Refund and return eligibility depends on the type of product or service purchased.

Unless otherwise stated:

Digital products: Generally non-refundable after access or download.

Appointments and consultations: Subject to the cancellation policy applicable to the booking.

Physical products: Eligible returns, exchanges or refunds will be handled according to the policy disclosed at the time of purchase.

Custom or personalized products: Generally final sale unless damaged, defective or otherwise required by law.

Nothing in these Terms is intended to limit any consumer rights or remedies that cannot legally be waived under applicable law.

14. Product and Service Recommendations

From time to time, we may discuss or recommend hair-care products, scalp products, tools, supplements, services, laboratories, professionals or other resources.

Recommendations are based on professional judgment, education, experience and the information reasonably available to us.

A recommendation does not guarantee that a product or service will be appropriate or effective for every individual.

Where we have a financial, affiliate, referral or other material relationship connected to a recommendation, we will disclose that relationship where required.

15. Affiliate Links and Partnerships

Some Websites, articles, emails or educational materials may contain affiliate links or recommendations connected to commercial partnerships.

We may receive a commission or other benefit if you purchase through certain links.

Where applicable, material relationships will be disclosed.

The presence of an affiliate relationship does not increase the price you pay unless clearly stated otherwise.

16. Testimonials, Reviews and Client Experiences

Testimonials, reviews, photographs, case examples and client experiences may be shared with appropriate permission.

Individual experiences are not guarantees of future or typical results.

We will not knowingly alter a testimonial in a manner that materially misrepresents the person's experience.

Submitting private feedback does not automatically grant us permission to publicly identify you or use sensitive consultation information for marketing.

Where we wish to use identifiable client information, photographs, testimonials or case information for promotional or educational purposes, additional permission may be requested where appropriate.

17. Website Information

We make reasonable efforts to provide accurate and useful information, but Website content may occasionally contain errors, omissions or outdated information.

Hair science, research, professional standards, products and best practices continue to evolve.

We may update, correct, remove or revise Website content without notice.

Information provided through articles, blogs, social media, podcasts, downloads or other general educational content should not be relied upon as individualized professional advice.

18. Third-Party Websites and Services

Our Websites may link to third-party websites, products, laboratories, professionals, social-media platforms or other external services.

These third parties operate independently.

We are not responsible for their content, availability, privacy practices, pricing, products, services or actions.

A link or referral does not necessarily constitute an endorsement or guarantee.

19. User Conduct

We reserve the right to restrict or terminate access to our Websites, communities, courses or Services where reasonably necessary, including where a user:

- Engages in fraudulent activity

- Harasses staff, contractors, clients or community members

- Misuses our intellectual property

- Attempts unauthorized access to our systems

- Shares protected course or account access

- Uses our Services for unlawful purposes

- Materially violates these Terms

20. Limitation of Liability

To the fullest extent permitted by applicable law, Kerri Jarrett and The Hair Coach will not be liable for indirect, incidental, consequential, special or similar damages arising from the use of our Websites, content, products or Services.

We are not responsible for outcomes resulting from:

- Failure to seek appropriate medical care

- Misuse of information or recommendations

- Failure to disclose relevant information

- Decisions made independently by the client

- Third-party products or services

- Third-party laboratory or professional services

- Events reasonably outside our control

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

21. Privacy

Our collection, use, storage and disclosure of personal information are addressed in our Privacy Policy.

By using our Services, you acknowledge that you have had an opportunity to review the Privacy Policy.

Sensitive information provided in connection with trichology or consultation services will be handled in accordance with our applicable privacy practices.

22. Governing Law

These Terms & Conditions are governed by the applicable laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Any dispute will be addressed in accordance with applicable law.

Where reasonably possible, we encourage parties to first attempt to resolve concerns through direct, good-faith communication.

Nothing in these Terms limits any statutory rights or remedies that cannot legally be waived.

23. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes to our Websites, Services, business practices or legal requirements.

The current version will be posted on our Websites with the date of the most recent update.

Your continued use of the Websites or Services following an update constitutes acceptance of the revised Terms to the extent permitted by law.

24. Contact Information

Questions regarding these Terms & Conditions can be directed to:

Kerri Jarrett
Kerri Jarrett / The Hair Coach
Alberta, Canada

Email: [email protected]

Websites: kerrijarrett.com and thehaircoach.ca