Privacy Policy

Effective Date: August 19, 2026
Last Updated: August 19, 2026

This Privacy Policy applies to Kerri Jarrett, The Hair Coach, kerrijarrett.com, thehaircoach.ca, and related websites, services, forms, booking systems, educational offerings, online stores, and digital platforms operated by Kerri Jarrett (collectively, the “Websites” or “Services”).

Your privacy matters to us. This Privacy Policy explains what personal information we collect, why we collect it, how it may be used or shared, and the choices available to you.

By using our Websites or Services or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

You may provide information such as:

- Name

- Email address

- Telephone number

- Billing or shipping address

- Appointment and booking information

- Account information, where applicable

- Information submitted through contact forms, questionnaires, surveys, applications or consultations

- Product or service purchase information

- Communications you send to us

- Marketing and communication preferences

Payment information is generally processed by third-party payment processors. We do not intentionally store complete credit or debit card information on our own systems.

Hair, Scalp and Consultation Information

When you use The Hair Coach or related trichology services, you may voluntarily provide information relevant to your hair and scalp assessment or consultation.

Depending on the service, this may include:

- Hair and scalp history

- Hair-loss or shedding concerns

- Hair-care practices and chemical or styling history

- Lifestyle and environmental information

- Relevant health, medical, nutritional or medication information you choose to disclose

- Photographs or images of your hair or scalp

- Trichoscopy or scalp-imaging information

- Laboratory or testing information you choose to provide or authorize us to receive

- Consultation notes, observations and recommendations

Because some of this information may be sensitive, we take reasonable measures to limit its collection, access, use and disclosure to what is appropriate for the service being provided.

Information Collected Automatically

When you visit our Websites, certain information may be collected automatically through cookies and similar technologies, including:

- P address

- Browser and device information

- General geographic location derived from your IP address

- Pages viewed

- Time spent on pages

- Referring website or source

- Website interactions and traffic information

2. How We Use Personal Information

We may use personal information to:

- Provide and administer our products and services

- Schedule and manage appointments or consultations

- Conduct hair and scalp assessments and related services

- Communicate with you regarding appointments, purchases or inquiries

- Process and fulfil orders

- Process payments through third-party payment providers

- Maintain appropriate client and business records

- Provide customer support

- Deliver courses, educational materials or digital content

- Send newsletters, educational information, promotions or updates where you have consented to receive them

- Improve our Websites, Services and customer experience

- Understand Website traffic and usage

- Protect our Websites, business and users from fraud, misuse or security threats

- Meet legal, regulatory, accounting and business obligations

We aim to collect only the personal information reasonably necessary for the purposes identified at the time of collection.

3. Consent and Communications

Where consent is required, we will seek consent appropriate to the nature and sensitivity of the information being collected and the purpose for which it will be used.

You may withdraw your consent to certain uses of your personal information, subject to reasonable notice and any legal, regulatory or contractual requirements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails or by contacting us.

Transactional communications related to an appointment, purchase, account or service may still be sent when necessary to provide the service you requested.

4. How We Share Personal Information

We do not sell or rent your personal information.

We may disclose information to trusted service providers where reasonably necessary to operate our business or provide our Services.

These providers may include:

- Website and hosting providers

- Appointment and customer-management platforms

- Payment processors

- Email and communication platforms

- Shipping and fulfilment providers

- Analytics providers

- Cloud storage and technology providers

- Professional advisers or contractors who require access for legitimate business purposes

These providers may process information according to their own privacy policies and contractual obligations.

We may also disclose personal information when required or permitted by law, to protect our legal rights, investigate fraud or security concerns, or respond to a lawful request from a court, regulator or government authority.

If all or part of the business is sold, reorganized, merged or transferred, relevant information may be transferred as part of that transaction, subject to applicable privacy requirements.

5. Third-Party Testing and Professional Services

Where you request or authorize laboratory testing, diagnostic services or another third-party professional service, certain information may need to be shared with the applicable provider to facilitate that service.

Third-party laboratories, health professionals and service providers operate independently and may have their own privacy practices and policies.

We encourage you to review the privacy practices of any third-party provider involved in your care or services.

6. Cookies and Analytics

Our Websites may use cookies, pixels and similar technologies to operate properly, remember preferences, understand Website usage and improve our content and marketing.

These may include:

Essential Cookies: Necessary for Website operation and security.

Analytics Cookies: Help us understand how visitors use our Websites.

Marketing Cookies: May be used to measure advertising effectiveness or provide more relevant marketing where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

7. Data Storage and Security

We take reasonable administrative, technical and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration or destruction.

These measures may include:

- Secure Website connections

- Password-protected systems

- Restricted access to client information

- Secure third-party platforms

- Appropriate access controls for sensitive information

- Secure payment processing through third-party payment providers

No electronic system or method of transmission can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Some service providers may store or process information outside Alberta or Canada. Where this occurs, personal information may be subject to the laws of the jurisdiction where it is processed or stored.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

- Provide the requested Services

- Maintain appropriate client and business records

- Meet accounting, tax, insurance, professional or legal requirements

- Resolve disputes

- Protect our legitimate business interests

When information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to applicable legal and record-retention requirements.

Marketing information may be retained until you unsubscribe or otherwise withdraw your consent.

9. Your Privacy Rights

Subject to applicable law, you may request to:

- Access personal information we hold about you

- Correct inaccurate or incomplete information

- Ask questions about how your information has been used or disclosed

- Withdraw consent where consent is the basis for processing

- Request deletion of information where legally and reasonably permitted

- Raise a concern about our handling of your personal information

We may need to verify your identity before responding to a privacy request.

Certain information may need to be retained despite a deletion request where required for legal, regulatory, accounting, insurance, professional or legitimate business purposes.

To make a privacy request, contact us at [email protected].

10. International Visitors

Our business is based in Alberta, Canada.

If you access our Websites or Services from outside Canada, your information may be transferred to or processed in Canada or in other jurisdictions where our service providers operate.

Where applicable privacy laws provide additional rights to individuals in certain jurisdictions, we will endeavour to respond to valid requests in accordance with those laws.

11. Children's Privacy

Our Websites and Services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement.

Certain hair or scalp services may be provided to minors where appropriate. In those circumstances, consent from a parent or legal guardian may be required depending on the age of the individual, the nature of the service and applicable requirements.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

12. Third-Party Websites

Our Websites may contain links to third-party websites, social-media platforms, laboratories, professional services, products or other external resources.

We are not responsible for the privacy, security, content or practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

13. Privacy Breaches

If we become aware of a privacy or security incident involving personal information, we will investigate and take reasonable steps to contain and address the incident.

Where notification or reporting is required by applicable privacy law, we will take appropriate steps to notify affected individuals and/or the appropriate privacy authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Websites, Services, technology, business practices or legal obligations.

The current version will be posted on our Websites with the date of the most recent update.

Where a change materially affects how personal information is collected, used or disclosed, we may provide additional notice or obtain additional consent where required.

15. Contact and Privacy Questions

Questions, requests or concerns regarding this Privacy Policy or our handling of personal information can be directed to:

Kerri Jarrett
Privacy Contact
Kerri Jarrett / The Hair Coach
Alberta, Canada

Email: [email protected]

We will make reasonable efforts to respond to privacy questions and requests in accordance with applicable privacy law.